How to Bulk-write Customer Service Response Templates

HOWTO

Respond faster — Use Summrly’s AI to generate topic-based replies for common support queries

Welcome

Get started with Summrly

Create Your First Topic

Set up your content focus

Add Keywords

Optimize for search engines

Brand Details

Tell us about your business

Complete Setup

Start creating content

Get Started with Summrly

Let's get you set up with your first content topic. This will only take a few minutes.

What to Expect

We'll guide you through 5 simple steps to create your first content topic:

Choose a topic - The main subject you want to create content about
Add keywords - Terms your audience searches for
Set brand details - Tell us about your business
Select template - Choose your content layout
Start creating - Generate your first content

Brand Details & Template

Tell us about your business and choose a content template

Why this matters

This information helps us tailor the content to your brand's voice and style. We'll use it to:

Match your brand's tone and personality
Incorporate your unique value propositions
Reference your products/services naturally
Maintain consistency across all content

Brand Name*

Website URL We'll use this to understand your existing content

Contact Email*

AI API Key Leave blank to use our default key

Preferred Content Tone*

Tone Preview:

Our professional tone creates content that is polished, well-researched, and authoritative while maintaining clarity and precision in communication.

Select Template

Choose a layout for your content

Published on: | Author: Summrly Team

Answer Customers Faster—Generate Support Templates at Scale

Your support team is drowning in repetitive questions—refunds, shipping, account issues. Most companies either answer manually or use clunky macros—slowing response times. What if you could generate professional, empathetic response templates for every common query—in minutes? With Summrly, you don’t need to write or edit. Just enter the issue, and AI generates clear, brand-aligned replies—ready for Zendesk, Intercom, or email.

Why a Content-First Website Solves This

Slow support hurts satisfaction. Summrly starts with the customer issue as the topic and generates content-first responses that are helpful, accurate, and on-brand. This means faster replies, fewer errors, and higher CSAT—all without writing hundreds of templates.

Step-by-Step Guide

Create Your First Topic: Enter a common issue (e.g., “delayed shipping”) as your focus.
Set Up Your Content Focus: Choose tone: empathetic, direct, or reassuring.
Add Keywords: Include terms like “shipping delay,” “delivery update,” “tracking info,” or “refund process.”
Brand Details: Add your policy, response time, and CTA (e.g., “We’ll update you by tomorrow”).
Complete Setup: Export as snippets or integrate into your helpdesk software.

Enter a common customer issue below to generate your first response template instantly. Speed up support—without the writing workload.

Case Study: 22 Templates, 57% Faster Response Time in 4 Weeks

An e-commerce brand used Summrly to create templates for 22 common issues. Average response time dropped from 12 hours to 5.2. CSAT rose 31%, and one agent said, “I’m not rewriting the same thing 50 times a day.”

FAQs

Q? Can I customize templates for email, chat, or phone?
A. Yes. AI adjusts length and tone for each channel.
Q? Will the responses include empathy and apologies when needed?
A. Yes. AI uses appropriate language for delays, errors, or frustration.
Q? Can I add order numbers or tracking links as variables?
A. Yes. Use placeholders like {{order_number}} for easy personalization.
Q? How fast can I generate 30+ response templates?
A. Under 3 hours. Each takes under 5 minutes to customize.
Q? Can this work for SaaS, e-commerce, or subscription services?
A. Yes. Covers any customer-facing support scenario.

Don’t let repetitive queries slow your team. With Summrly, you can generate high-quality, ready-to-use response templates for every common issue—so your support is fast, consistent, and human.

Enter a common customer issue now and generate your first template in minutes.