How to Build a Knowledge Base That Reduces Support Requests

Turn Support Into Self-Service with a Smart Knowledge Base — Create a topic-based website with Summrly and generate AI-powered help content that answers questions and reduces tickets

Welcome

Get started with Summrly

Create Your First Topic

Set up your content focus

Add Keywords

Optimize for search engines

Brand Details

Tell us about your business

Complete Setup

Start creating content

Get Started with Summrly

Let's get you set up with your first content topic. This will only take a few minutes.

What to Expect

We'll guide you through 5 simple steps to create your first content topic:

Choose a topic - The main subject you want to create content about
Add keywords - Terms your audience searches for
Set brand details - Tell us about your business
Select template - Choose your content layout
Start creating - Generate your first content

Brand Details & Template

Tell us about your business and choose a content template

Why this matters

This information helps us tailor the content to your brand's voice and style. We'll use it to:

Match your brand's tone and personality
Incorporate your unique value propositions
Reference your products/services naturally
Maintain consistency across all content

Brand Name*

Website URL We'll use this to understand your existing content

Contact Email*

AI API Key Leave blank to use our default key

Preferred Content Tone*

Tone Preview:

Our professional tone creates content that is polished, well-researched, and authoritative while maintaining clarity and precision in communication.

Select Template

Choose a layout for your content

Published on: | Author: Summrly Team

Your Support Inbox Is Overflowing — Time to Automate the Answers

If you’re answering the same questions every day — “How do I reset my password?” or “Where’s my invoice?” — your knowledge base is missing. With Summrly, you enter your product or service, and AI generates a full help center with clear, searchable articles that empower users to find answers themselves — so you can focus on real issues, not repeats.

Why a Content-First Website Solves This

Most knowledge bases are afterthoughts — poorly organized and out of date. But when you build a content-first website, your help content is generated alongside your core offering. Summrly uses AI to anticipate common questions and create step-by-step guides, FAQs, and troubleshooting tips — so your customers help themselves, and your support load drops.

Step-by-Step: Build a Self-Serving Knowledge Base in Minutes

Create Your First Topic – Enter your product or service (e.g., “client portal for coaches”) and let Summrly identify common pain points.
Set Up Your Content Focus – Choose “help center” mode to generate clear, instructional content.
Add Keywords – Include phrases like “how to upload files” or “reset dashboard password” to match real searches.
Brand Details – Set your tone (helpful, calm, direct) so support content feels reassuring.
Complete Setup – Publish AI-generated articles with categories, searchability, and internal links for easy navigation.

Enter your topic below and let AI build your knowledge base — no writing, no stress, just fewer tickets.

Real Results in 5 Weeks

Taylor, a SaaS founder, used Summrly to create a help center for their client management tool. In 5 weeks, support requests dropped by 64%, and user satisfaction increased — because customers found answers in seconds, not days.

Frequently Asked Questions

Q? Does Summrly write the full help articles?
Yes — step-by-step guides, FAQs, and troubleshooting content are all AI-generated.
Q? Can I edit the instructions to match my real interface?
Yes — update button names, steps, or add screenshots as needed.
Q? Will it reduce my customer support workload?
Absolutely. A well-organized knowledge base can cut repetitive inquiries by 50% or more.
Q? Can I organize articles by category or user type?
Yes — AI structures content into logical sections like “Getting Started” or “Billing.”
Q? Does it work for digital products, courses, or tools?
Yes — ideal for SaaS, apps, online courses, and any product with onboarding or usage questions.

A knowledge base isn’t just a FAQ page — it’s a self-service engine. With Summrly, you’re not playing catch-up. You’re staying ahead of questions before they’re asked.

Enter your topic now and build a help center that reduces support tickets — fast, smart, and scalable.