How to Generate Content That Improves Customer Satisfaction and Reduces Support Tickets

HOWTO

Empower users with AI — Start your topic-based website with Summrly and generate self-service content

Welcome

Get started with Summrly

Create Your First Topic

Set up your content focus

Add Keywords

Optimize for search engines

Brand Details

Tell us about your business

Complete Setup

Start creating content

Get Started with Summrly

Let's get you set up with your first content topic. This will only take a few minutes.

What to Expect

We'll guide you through 5 simple steps to create your first content topic:

Choose a topic - The main subject you want to create content about
Add keywords - Terms your audience searches for
Set brand details - Tell us about your business
Select template - Choose your content layout
Start creating - Generate your first content

Brand Details & Template

Tell us about your business and choose a content template

Why this matters

This information helps us tailor the content to your brand's voice and style. We'll use it to:

Match your brand's tone and personality
Incorporate your unique value propositions
Reference your products/services naturally
Maintain consistency across all content

Brand Name*

Website URL We'll use this to understand your existing content

Contact Email*

AI API Key Leave blank to use our default key

Preferred Content Tone*

Tone Preview:

Our professional tone creates content that is polished, well-researched, and authoritative while maintaining clarity and precision in communication.

Select Template

Choose a layout for your content

Published on: | Author: Summrly Team

Generate Content That Improves Customer Satisfaction and Reduces Support Tickets

High support volume? Frustrated users? With Summrly, generate AI-powered help content — FAQs, troubleshooting guides, and how-tos — that empowers customers to find answers fast, so you reduce tickets, improve satisfaction, and scale support.

Why a Content-First Website Solves This

Most support teams react — Summrly helps you prevent. By anticipating common questions and pain points, AI generates clear, easy-to-find content that users love. This reduces friction, speeds resolution, and builds trust through self-service.

Step-by-Step Guide

Create Your First Topic – Enter your product or service (e.g., “Wi-Fi router setup”)
Set Up Your Content Focus – Choose “Support Optimization” mode
Add Keywords – Include common questions (e.g., “how to reset,” “not working,” “error code”)
Brand Details – Set your tone (calm, clear, helpful)
Complete Setup – Get AI-generated FAQs, troubleshooting guides, and knowledge base articles

Enter your topic below to generate self-service content that reduces support load — instantly.

Case Study: A Tech Company That Cut Support Tickets by 55% in 7 Weeks

A smart home device brand was overwhelmed with setup questions. They used Summrly to generate 40 troubleshooting guides and FAQs. After publishing in their help center, ticket volume dropped by 55%, and CSAT scores rose from 3.8 to 4.7 as users found answers faster.

FAQs