How to Generate Content That Reduces Customer Effort and Improves Self-service

HOWTO

Make support effortless — Start your topic-based website with Summrly and generate self-service content

Welcome

Get started with Summrly

Create Your First Topic

Set up your content focus

Add Keywords

Optimize for search engines

Brand Details

Tell us about your business

Complete Setup

Start creating content

Get Started with Summrly

Let's get you set up with your first content topic. This will only take a few minutes.

What to Expect

We'll guide you through 5 simple steps to create your first content topic:

Choose a topic - The main subject you want to create content about
Add keywords - Terms your audience searches for
Set brand details - Tell us about your business
Select template - Choose your content layout
Start creating - Generate your first content

Brand Details & Template

Tell us about your business and choose a content template

Why this matters

This information helps us tailor the content to your brand's voice and style. We'll use it to:

Match your brand's tone and personality
Incorporate your unique value propositions
Reference your products/services naturally
Maintain consistency across all content

Brand Name*

Website URL We'll use this to understand your existing content

Contact Email*

AI API Key Leave blank to use our default key

Preferred Content Tone*

Tone Preview:

Our professional tone creates content that is polished, well-researched, and authoritative while maintaining clarity and precision in communication.

Select Template

Choose a layout for your content

Published on: | Author: Summrly Team

Generate Content That Reduces Customer Effort and Improves Self-Service

Customers don’t want to wait — they want answers now. With Summrly, generate AI-powered self-service content — FAQs, troubleshooting guides, and how-tos — that helps users solve problems instantly, so you reduce support load and improve satisfaction.

Why a Content-First Website Solves This

Most support content is hard to find or outdated. Summrly makes it instant and accurate. By anticipating common issues, AI generates clear, step-by-step solutions that users love — reducing frustration, effort, and ticket volume.

Step-by-Step Guide

Create Your First Topic – Enter your product or service (e.g., “Wi-Fi router”)
Set Up Your Content Focus – Choose “Effortless Support” mode
Add Keywords – Include pain points (e.g., “not connecting,” “reset,” “slow speed”)
Brand Details – Set your tone (calm, clear, helpful)
Complete Setup – Get AI-generated self-service content: knowledge base articles, chatbot scripts, and help center guides

Enter your topic below to generate content that puts answers in users’ hands — instantly.

Case Study: A Hardware Brand That Cut Support Time by 60%

A smart device company used Summrly to generate 60 troubleshooting guides and FAQs. After publishing in their help center and chatbot, 78% of users found answers without contacting support. Average resolution time dropped by 60%, and CSAT rose to 4.8/5.

FAQs